Refund Policy

1. Subscription refunds

You may cancel your subscription at any time from Settings. Cancellation stops future renewals; you retain access until the end of the current billing period.

• New subscribers may request a full refund within 7 days of the initial purchase, provided consumable premium features (such as premium reports or AI questions) have not been substantially used.
• Renewals are not automatically refunded. If you were charged for a renewal you did not intend, contact us within 14 days and we will review the request in good faith.

2. One-off purchases

One-off items — such as premium reports, additional Astro Talk question packs, and Kundli PDF downloads — are digital goods that are delivered immediately. They are generally non-refundable once generated or consumed. If a purchase failed to deliver, or the delivered content contained a technical defect, contact us within 14 days for a refund or reissue.

3. How to request a refund

Email billing@astralifeapp.com from the address associated with your account. Include:

• Your account email.
• The purchase date and product name.
• A short description of the reason for the request.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

4. Statutory rights

This policy does not affect any refund or consumer rights you may have under the law of your country of residence. Where local law requires more generous refund terms than those stated here, those local terms apply.

5. Chargebacks

Please contact us before initiating a chargeback. Most disputes can be resolved quickly by email. Fraudulent chargebacks may result in account suspension.

6. Contact

Refund questions: billing@astralifeapp.com.